SHIPPING AND RETURNS
Shipping
BREXIT UPDATE
Since the UK has now left the EU, and because the deal that was made has not been clearly defined, we had experienced some difficulties shipping to European customers.
As a small company, the cost and administration required are particularly burdensome, and opening a European branch is not sustainable for us, but we are working to find a more sustainable solution to ship within Europe.
In the meantime, please be aware that if you are a European customer, ordering from our website may result in extra charges that you will have to pay to receive the order. We are working hard to figure out what these are so that we can include these in the price we charge you, but because each country is different this is taking a lot of time.
We won’t be able to refund you for these charges. We are very sorry for the inconvenience, but we hope that you will bear with us while we find a more sustainable solution. If you decide to purchase from us anyway, we truly appreciate your choice of supporting us despite this.
For any information, contact us at hi@doyenneskateboards.com
Shipping Rates
GLASGOW Local Bike Delivery £2.50 (Eco & Community Friendly, On Availability)
UK Tracked £2.90
UK Boards £6.30
FREE UK POSTAGE ON ORDERS OVER £80
EU Standard T-Shirt Tracked £9
EU Tracked £13.00
USA Standard T-Shirt £6.00 / T-Shirt Tracked £10
USA Tracked £19.00
AU NZ Standard T-Shirt £7.50 / Tracked £11
AU NZ Tracked £20
WORLDWIDE Standard T-Shirt £6.00 / T-Shirt Tracked £10
WORLDWIDE Tracked £20
Returns & Refunds
Visit the returns page →Terms and Conditions
Prices may vary on multiple orders depending on weight.
Every item purchased will be posted within 1 and 4 working days. During the Coronavirus pandemic postage could take longer. We try to do the best we can as we are a very small team.
Every UK Order is posted tracked with Hermes and it takes 2-3 business days.
Every Europe T-Shirt Order is posted as Royal Mail Delivery which takes 3-5 business days, every bigger order is posted with International Hermes and it takes 3-7 business days.
Every International Order is posted either as Delivery Royal Mail which takes 6-7 Business days.
All International Deliveries could take longer because of Brexit.
For any queries about shipping and if you have not received your package yet, send us an email at hi@doyenneskateboards.com and we'll get back to you as soon as we can.