Shipping And Returns

SHIPPING

Shipping Every item purchased will be posted within 1 and 4 working days.
Every UK order is posted First Class, which for most of the case means Next Day Delivery from the email confirmation that your order is been fulfilled.
Every Europe order is posted as Standard Delivery. The timescale of arrival is usually from 5 days to 10 days.
Every International order will be posted as Signed & Tracked with Royal Mail.
We will be emailing you the tracking number to track the progress of your order by email. Time scale could be between a week and two weeks delivery.
For any queries about shipping and if you have not received your package yet, send us an email at hi@doyenneskateboards.com and we'll get back to you as soon as we can.

REFUNDS

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Please Email us at hi@doyenneskateboards.com if you are interested in returning your item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hi@doyenneskateboards.com.