PRIVACY

COLLECTING PERSONAL INFORMATION

Doyenne is committed to respecting your privacy and complying with applicable laws and regulations to ensure that the personal information you share with us is kept securely and processed fairly and lawfully. For complete transparency, this Privacy Policy is available on our homepage and at every point where personal information may be requested.

OUR COMMITMENT TO CHILDREN'S PRIVACY

We never collect or maintain information on our website from those we actually know are under the age of 13, and no part of our website is structured to attract anyone under the age of 13. By placing an order or submitting your details to us, you are confirming that you are over the age of 13.

WHAT INFORMATION WE COLLECT ABOUT YOU AND WHY?

Examples of Personal Information collected: name, billing address, shipping address, email address, phone number, version of web browser, IP address, time zone, cookie information, what products you view, search terms, and how you interact with our site.

Purpose of collection: to load the site accurately for you, and to perform analytics on site usage to optimise it, to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.





CONTACT US

If you have any questions or feedback regarding this statement, you can contact us at hi@doyenneskateboards.com

FUTURE UPDATES

We may change this policy from time to time to ensure it is up to date with current European data protection laws. If there are significant changes to the way we process your data, we’ll notify you via our website, and if you’re subscribed to our mailing list, via email too.

COOKIES

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile when you browse a website. They provide aggregated but anonymised information and analytics about our customers, but without identifying you.

There are 3 types of cookies we may use: Website functionality cookies which allow you to navigate the website and use our features, such as “Add to Bag”.

Website analytics cookies which allow us to measure and analyse how our customers use the website, to improve both its functionality and your shopping experience.

Customer preference cookies which will remember your preferences (such as your location and local currency) when browsing or shopping on our website, so we can make your shopping experience as seamless as possible and more personal to you.

By using our website, you agree to us placing cookies on your device and accessing them when you visit our website in the future. You can delete any cookies already on your computer within your device’s browser. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our website that are designed to give you the best user experience.